FAQ
Get to know your options.
The questions we hear most, answered plainly. If yours isn’t here, a real person will answer it.
Everything is 100% online. You start with a free consult, complete an assessment and (where needed) labs, and a licensed provider builds a protocol for you. Treatment ships from US-based pharmacies, and your care team stays with you for follow-ups and adjustments — seven days a week.
Licensed US physicians and providers, led by Dr. Erick Kaufman, MD. Our medical board spans bariatric, endocrine, metabolic, and nutrition expertise, so recommendations follow current science — not a one-size protocol.
No insurance is required to become a patient — there are no claims to file. We accept HSA and FSA for eligible care, and pricing is transparent up front.
We’re HIPAA-compliant. Your health information is encrypted, access-controlled, and never sold. See our HIPAA Notice of Privacy Practices for the full detail.
You’re only charged after a licensed provider approves your treatment. When you start, we place a temporary authorization hold (typically ~48 hours) to confirm your payment method; it’s released if you’re not approved.
Your provider reviews your assessment and labs, recommends a protocol, and adjusts it with you over time. Care is collaborative: you can message your team, raise concerns, and change course in partnership — not wait months for a five-minute slot.
Four physician-led programs: Weight Loss (GLP-1), Hormone Optimization (TRT/HRT), Longevity & Performance, and Advanced Diagnostics. Every one starts with the same free consult.